Community (& Content) Manager

Logo Upload
Sparkloft Media

We are a social-first creative agency that is passionate about bringing innovative and engaging social media campaigns to life. We are looking for a Community Manager that has the skills to strengthen the impact of our campaigns by engaging audiences on social, curating content and delivering sharp copywriting. Many of our clients are in the travel and tourism industry, so it helps if you have a passion for exploring the world and a global mindset.

Primary Job Description:

The Community Manager is responsible for the day-to-management of client’s social media channels.

Essential Duties and Responsibilities:

  • Independently manage social media channels of assigned accounts in line with Sparkloft Media and client standards and procedures (incl. daily publishing, engagement, listening, monitoring and issue escalation)
  • Create content (copy and visual assets) for social channels
  • Support Strategist and Senior Strategist to maintain client relationships and grow client business by exceeding client’s expectations
  • Implementing cutting edge creative concepts that integrate social media into the marketing/communications/sales mix
  • Support the development of creative concepts
  • Identify key online influencers as it relates to client projects (within and outside of clients social communities) and work with relevant influencers for client programs
  • Support paid media programs on social channels
  • Use analytics tools and interpret data to create reports and meaningful insights for clients, and use insights to continually improve strategy and creative
  • Identify and report on relevant trends related to content (clients industries, reigonal, social, digital, pop culture)
  • Identify and report on relevant trends regarding platforms (updates and features of current popular platforms as well as awareness of new emerging platforms)
  • Understand key legal aspects of social media management and content creation (e.g. copyright, privacy, user data storage, contest rules, COPA etc.) and ensure compliance
  • Maintain client profitability by tracking time & cost and ensuring projects stay on budget and within scope

Experience and other Skill Requirements:

  • Bachelor’s degree from a four-year college or university in a related field of study or equivalent combination of education and experience
  • 2+ years of professional level social media and or marketing experience preferably working with large brands or for an agency
  • Well versed in all leading social media platforms with a passion for social media and social media trends
  • Exceptional written and verbal communication skills with the ability to write professionally for varied audiences and in different voices, including a disciplined approach for delivering public facing copy in a timely manner without errors.
  • Strong math and analytical skills
  • Understanding how social media can be part of owned, earned and paid communications strategies
  • Understanding how social media initiatives produce a positive ROIs
  • Comfortable presenting in front of colleagues
  • Ability to succeed in a fast-paced, ever changing environment and meet absolute deadlines while exceeding client and team expectations

Requirements for all Sparkloft Media positions:

  • Care more: exceptional customer service skills
  • Curiosity: a high level of interest in constantly learning new things
  • Problem solving: ability to identify and understand problems and willingness to solve them
  • Sensitivity: a high level of awareness for the needs of colleagues, clients and the Sparkloft Media business
  • Entrepreneurial spirit: a mindset that embraces critical questioning, innovation and continuous improvement
  • A global perspective and understanding of different cultures  (ideally obtained through lots of travel)
  • The absolute willingness to occasionally work nights, weekends or holidays (social media never sleeps)