Operations Manager

Logo Upload

Job Description

The Operations Manager will provide outstanding support to the employee base of Moxie and MRY creating a seamless bridge between shared support services and the population at large. Position requires the ability to juggle multiple tasks, prioritize, and escalate where necessary. The person in this role will be required to interact with a wide range of employees, senior leaders and Groupe counterparts, providing outstanding professional service to all.

Major Tasks, Responsibilities and Key Accountabilities

  • Liaise with in-house IT team to provide seamless support to employees requiring IT support
  • Oversee approval of all software licensing, fonts, programs as requested
  • Provide oversight, integration and training for new Groupe programs as needed
  • Serve as Brand Approver for IT purchases and revisions, including distribution lists
  • Oversee Mobility program monitoring usage, accounts, provisioning and approvals as directed
  • Ensure time tracking compliance and direct associated programs; troubleshoot issues as identified
  • Work closely with HR/Talent and Finance teams to coordinate activities and provide transparent communication between support functions
  • Provide white glove service to Executives with IT concerns
  • Perform other duties as assigned by manager

Education Required

  • Bachelor’s degree or equivalent experience
  • Ability to perform manual tasks and lift items as needed while in office

Years of Relevant Experience

  • 5+  years of experience in an administrative role supporting executive-level employees

Preferred Qualifications

  • Proficient with Microsoft Office (Excel, Word, PPT, and Outlook) – required
  • Passion for learning new technologies

Knowledge, Skills, Abilities & Competencies

  • Ability to multi-task and prioritize; demonstrated agility and flexibility
  • Strong organizational and project management skills
  • Attention to detail and accuracy
  • Excellent communication skills
  • Excellent judgment, problem-solving and decision-making ability
  • Excellent relationship building skills
  • Passion and enthusiasm for the position and our agency